Organisations often begin AI programmes by selecting a model. A stronger starting point is the workflow: who is making which decision, what information is available, what must remain under human control and how success will be evaluated.
Start with one repeatable decision
Choose a process with visible inputs and outcomes. Define the acceptable error boundary and the escalation path before building automation.
Design for trust
Users need to understand where recommendations came from, when confidence is low and how to correct the system.